A New Online and Mobile Banking Experience Is Coming [DATE]
Built for the way you want to bank
Our new and improved system will offer all the tools you need to achieve your financial goals and meet your everyday banking needs wherever you go.
What You Need To Know
The upgrade will take place on [DATE] at [TIME].
Most of your account details will be available and ready to use, including transaction history, bill pay payee information, scheduled payments, internal transfers, and eStatement settings.
⚠️ IMPORTANT!
Your text and email alerts will be migrated over, but your Push Alerts settings will not transfer. Please make sure to reenable your push alerts once you download the new mobile app.
Any recurring internal transfers you currently have set up will carry over as is. Once the new system is live, if you want to make edits to them, you will need to set up the transfer again and delete the old one.
Business Online Users Only
ACH Origination
ACH Manager templates will be migrated to the new online banking system. However, ACH Origination History and future dated and/or recurring ACH batches will not migrate. Users must reschedule future dated and/or recurring ACH batches in the new system.
Wire Transfers
Wire Manager templates, history, and any recurring wires will not migrate to the new online banking system. Users must reschedule future dated and/or recurring wire transfers in the new system.
Tokens & First-Time Login Process
⚠️ To ensure a smooth first-time login, it is important that your Online Banking Profile includes your current phone number and email address. Please review and update this information as soon as possible. If you need assistance, contact us at 1-866-400-8674.
Once the new system is live on [DATE], you will be able to login using your existing User ID and Password. Upon your first login, you will have the option to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely login.
Please be aware of the following key first-time login reminders:
- If you utilize biometrics to access digital banking, be sure you know your User ID and Password prior to [DATE].
- If you are unsure of your User ID, please contact us for assistance.
- If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts, or contact us for help.
NEW Mobile Banking App
Our Mobile Banking app is also getting an update! Once the new system is live on [DATE], you can access the new Mobile Banking app in two ways:
1. Through Our Current Mobile Banking App
Open our current app, and you will be redirected to download the new app. Once downloaded, login with your existing User ID and Password, then delete the old app.
2. Direct Download
Search for First Central Savings Bank in your device’s app store and download the new app. Login with your existing User ID and Password. Once the new app has been downloaded, please delete the old app.
Note: If you previously used biometrics to login, you will need to reestablish this feature within the new app.
Questions?
Contact our Online Banking Department at 1-866-400-8674.
