BUSINESS BANKING UPGRADE INFORMATION & GUIDES:

For FCSB Business Online & Mobile 

Coming April 22, 2026!

FCSB is upgrading your Digital & Mobile Banking experience! Our redesigned Business Online Banking dashboard and new Mobile App give you a clearer view of your accounts, faster navigation, and simple one‑login access—supported by enhanced two‑factor security that makes banking easier, safer, and more seamless. It’s designed to help you manage your finances more efficiently whether you’re on the go, at work, or at home.

This page includes everything you need to know for the upgrade taking place April 20th through April 22nd. And as always, we’re here to help you every step of the way.

How to Get Ready:

Ensure your cell phone number and email address are up to date in your current online banking profile. To receive your one-time passcode during sign-in, all online banking users must have a current mobile phone number or email address on file.

Need to update your contact details?

Contact Online Banking Support:

Email: support@myfcsb.com   
Call: 1866-400-8674

UPGRADE ESSENTIALS: WHAT TO KNOW

Will my username and password change?

No. You’ll continue to use your existing user ID and password. If you are unsure of your user ID, contact FCSB Online Bank Support. If you are unsure of your password, select “Forgot Password” on the login screen and follow the prompts or contact FCSB Online Bank Support at 866-400-8674.

Can I still use the old URL to log in to online banking?

No. The old URL will no longer work. Please be sure to use our new online banking login page to access your account. For the best experience, update any saved bookmarks or favorites to your browser with the new login link.

Will I have to download a new app?

Yes – this transition includes a more refined, unified mobile app experience only made possible with an entirely new app. Once released, you’ll be prompted to download the new app when signing into the current FCSB Mobile app.

What happens to my Bill Pay?

Your bill payees and scheduled bill payments will transfer to the new platform. However, we recommend reviewing all scheduled payments after your first login.

All users will be redirected / prompted to download the new app anytime they try to open the existing app.

 

SCHEDULE:

 

– APRIL 20, 2026, @ 7:00 P.M. EST: UPGRADE BEGINS 

Business online banking services will be unavailable beginning April 20 at 7:00 P.M, as the upgrade process begins. 

ACH transactions, wire transfers, and Remote Deposit Capture will not be available.

 

-APRIL 21, 2026: UPGRADE IN PROGRESS

The system upgrade will continue throughout the day. Business Banking will be available in read-only mode. Business online banking services will be unavailable as the upgrade process continues.

ACH transactions, wire transfers, and Remote Deposit Capture will not be available.

 

-APRIL 22, 2026: ACCESS RESTORED

Access to online banking is expected to resume by 10:00 A.M. on Wednesday, April 22nd. Once access is restored, you can log in to the updated experience. 

HOW TO PREPARE:

 

Before the upgrade begins, please complete the following:

  • Complete any critical payroll, ACH, wire, or vendor payments prior to the upgrade window beginning April 20th, 2026.

  • Save any Internal Transfer Templates and ACH batch history before April 20th, 2026.

  • Review and save details for recurring or future-dated ACH and wire payments that will need to be reestablished after the upgrade.

  • Confirm that we have your current mobile phone number on file prior to April 20th, 2026, to ensure a smooth first-time login experience.

  • Be prepared to complete the One-Time Password (OTP) verification and Token Re-Enablement process when logging in for the first time after the upgrade.

  • Download the new app after the upgrade if you initiate ACH or wire transactions:

    • FI DigiPass for Apple Devices

    • DigiPass for Android Devices

Taking these steps in advance will help minimize disruption and ensure uninterrupted access to your business banking services.

ACH Templates & Payments

  • Existing ACH templates will be retained.
  • After the upgrade, please review all templates, participants, and offset accounts before sending any ACH batches.
  • Recurring and future-dated ACH payments will not be retained.

We recommend saving these payments as templates prior to the upgrade to ensure a smooth transition.

Wire Templates & Payments

  • Existing wire templates will migrate to the new system and will be saved as wire payees.
  • Reoccurring and/or future dated wire payments will not be migrated over to the new system.

We recommend reviewing the following information such as Beneficiary, Beneficiary Institution, Receiving Institution, and any additional wire information you have

Soft Token Users

If you currently use DigiPass for business banking to log in or to approve ACH or wire transactions, it will be replaced with the FI DigiPass/DigiPass app after the upgrade.

Users who rely on a token today will complete a one-time enrollment in the new app to continue accessing Business Online Banking securely. If you do not currently use a token on your phone to login or initiate ACH or wire transactions, no additional action is required.

What to Expect

  • The FI DigiPass/DigiPass app must be downloaded from your device’s app store.

  • Enrollment takes approximately five minutes.

  • Setup requires access to both your computer and mobile phone.

  • Enrollment will be available once upgrade is completed.

Once enrollment is complete, the FI DigiPass/DigiPass app will be used to securely approve ACH and wire transactions.

QuickBooks® / Quicken® User

  • This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. A data file backup and a final transaction download should be completed a week prior to the new system being introduced (currently set for April 20). Please make sure to complete the final download of this date since transaction history might not be available after the upgrade.
  • You will complete the deactivation/reactivation of your online baking connection a week prior to the new system being introduced. This will ensure that you will get your current QuickBooks or Quicken accounts set up with the new connection.
  • QuickBooks or Quicken aggregation services may be interrupted for up to 5 business days post go live. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect

Please carefully review your downloaded transactions after completing the migrations to ensure no transactions were duplicated or missed on the register.

Instructions for QuickBooks / Quicken Users:

1) QuickBooks Desktop Conversion Instructions

2) QuickBooks Online Conversion Instructions

3) Quicken Conversion Instructions

LEARNING GUIDES:

1) ACH Imports

2) ACH Participants

3) ACH Templates

4) Business Wires Payee Domestic

5) Business Wires Payee International

6) Internal Transfer Templates

7) One-Time ACH Payment

8) Stop Payment

9) Wire Activity

10) Hard Token Authentication

11) Soft Token Authentication

FREQUENTLY ASKED QUESTIONS

Yes – this transition includes a more refined, unified mobile app experience only made possible with an entirely new app. Once released, you’ll be prompted to download the new app when signing into the current FCSB Mobile app.

No. The old URL will no longer work. Please be sure to use our new online banking login page to access your account. For the best experience, update any saved bookmarks or favorites to your browser with the new login link.

No. You’ll continue to use your existing user ID and password.
  • If you are unsure of your user ID, contact FCSB Online Bank Support.
  • If you are unsure of your password, select “Forgot Password” on the login screen and follow the prompts or contact FCSB Online Bank Support.
  • Business users: If you are unsure of your user ID or password, please call us at 1866-400-8674.

 

If you already use the FCSB Mobile app, it may automatically update depending on your phone settings. If it doesn’t update automatically, visit your app store and manually update the app.

If you already use the FCSB Business Mobile app, Business Banking app is being discontinued. All Business users must download the new FCSB Mobile app and delete the old Business app.

All customers—Business and Personal—will now use one app and one login.

 

If you see a message that the app isn’t supported, this may mean your phone’s software needs to be updated in your settings. After you update your device, try downloading or updating the app again.

You’ll need to log in manually the first time after the upgrade. After that, you can re-enable Face ID or Fingerprint Recognition login in your app settings.

Two-factor authentication is a security measure that adds an extra layer of protection to your online banking account.
You will receive a one-time passcode via text or phone call to verify your identity during your first login or when logging in from an unknown device.

 

The account will use the primary phone number associated with the account holder for the two-factor authentication process.
For shared accounts (e.g., spouses or small business owners), this may affect the login process.  We recommend each authorized user have their own login for a more secure experience.
To create a new personal account login, visit the digital banking website and enroll as a new user.
In order to create a business account login, contact your local branch for more information.

 

Your bill payees and scheduled bill payments will transfer to the new platform. However, we recommend reviewing all scheduled payments after your first login.

While most of your banking tools will transfer over, banking alerts will need to be reestablished. This is a great opportunity to personalize your online banking experience on the upgraded platform.

We understand that upgrading to a new online banking platform may raise questions – That’s why we’re here to support you every step of the way. Please contact First Central Savings Bank’s Online Banking Department:

📧 tel: 866-400-8674

📞 support@myfcsb.com

(Tel. Support Monday – Friday from 8:30 AM – 5:00 PM)

Online Banking Preview:


Online Banking Login Preview:

Need Help? We’ve Got You Covered

We understand that upgrading to a new digital banking platform may raise questions – That’s why we’re here to support you every step of the way. Please contact First Central Savings Bank’s Online Banking Department:

📧 support@myfcsb.com

📞 (866) 400-8674

(Tel. Support Monday – Friday from 8:30 AM – 5:00 PM)